Refund policy

Refund & Exchange Policy

We take pride in the quality of every product we offer at Carry Well. If something is not right with your order, we are here to help make it right.

No Refund Policy

All sales at Carry Well are final. We do not offer refunds on any order. We only offer an exchange when a product arrives faulty, as explained below.

Our 7-Day Exchange Window

If your product is faulty or defective, you have 7 days from the date of delivery to request an exchange. Requests made after this period cannot be accepted.

Eligibility for Exchange

To be eligible for an exchange, the product must meet all of the following:

  • The fault must be a manufacturing defect or damage that was present when the item was delivered.
  • The item must be unused and in its original packaging, with all accessories and tags included.
  • You must provide your order number and clear photos or a short video showing the fault.

How to Request an Exchange

To start the process, please message us on WhatsApp at 0313-2846426 with your order number and photos or a video of the fault.

If your request is approved, we will guide you on how to send the product back and will dispatch a replacement of the same item at no extra cost to you. Please note: items sent back without prior approval from our team will not be accepted.

Damages and Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged in transit, or if you received the wrong product, contact us right away on WhatsApp at 0313-2846426. We will review the issue and arrange an exchange.

Exceptions & Non-Exchangeable Items

Exchanges are not available for:

  • Change of mind: products you no longer want or need.
  • Wrong choice by customer: incorrect size, colour or variant selected at the time of ordering.
  • Misuse or wear and tear: damage caused by improper use, handling, washing or normal use.
  • Used items: any product that shows signs of use, unless the fault itself is the reason for the request.
  • Sale or clearance items, where clearly marked as non-exchangeable.

Out of Stock Replacements

If the same item is not available for replacement, we will offer you an alternative product of equal value or store credit. Cash refunds will not be issued.